Deleting your account and data
You delete your account in the «Unemi» app (developer — Nursultan Almakhanov) yourself, in three steps. No request and no waiting period.
How to delete the account in the app
- Open the «Unemi» app and tap the avatar in the top right corner of the home screen — your profile opens.
- Scroll the profile down to the red row «Delete account and data».
- Tap it and confirm. The account is deleted straight away.
If you have already removed the app
Write to nur.almakhanov@gmail.com with the subject «Delete my Unemi account» and mention the name from your profile and the venue where you collected stamps. We delete it within 15 working days — the deadline set by the personal data law of Kazakhstan.
A staff account in «Unemi Staff»
Staff accounts are created and deleted by the venue owner: «Admin» → «Staff» → switch access off or delete. A cashier does not delete their own account — it belongs to the venue.
What is deleted
Your profile: name and photo.
The link between the account and your phone — stamps no longer come back after a reinstall.
Push notification tokens: notifications stop arriving.
The sign-in account itself: you cannot sign back into it.
What stays with the venue
An anonymised visit history: the venue sees that a stamp was given but not who you were — it cannot be traced back to a person.
The venue needs those records as statistics, and they are kept while its loyalty programme runs.
Timing
Deletion from the app happens immediately, with no waiting period.
An email request is handled within 15 working days.